Return & Refund Policy

1. Eligibility for Returns

To be eligible for a return, items must:

• Be returned within 7 days of the delivery date.
• Be in their original condition — unused, unmodified, and with all original packaging, accessories, and documentation.
• Include proof of purchase (order confirmation email or order number).

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used, installed, or show signs of wear.
• Items with damaged or missing original packaging.
• Digital products or software.
• Items purchased during a final sale or clearance event.
• Custom or personalised orders.

3. Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery at support@njamala.com with:

• Your order number.
• A description of the problem.
• Clear photos of the defect or damage.

We will arrange a replacement or full refund at no cost to you.

4. How to Start a Return

1. Contact us at support@njamala.com or via WhatsApp with your order number and reason for return.
2. Our team will review your request and provide a return authorisation within 1–2 business days.
3. Pack the item securely in its original packaging and drop it off at the agreed location or arrange pickup (Dakar only).
4. Once we receive and inspect the item, we will process your refund or exchange.

5. Return Shipping Costs

• Defective or incorrect items: We cover all return shipping costs.
• Change of mind returns: The customer is responsible for return shipping costs.

6. Refunds

Once your return is received and approved:

• Refunds are issued to your original payment method within 3–5 business days.
• For Cash on Delivery orders, refunds are issued via Wave or Orange Money.
• Original delivery fees are non-refundable unless the return is due to our error.

7. Exchanges

We offer exchanges for a different size, colour, or product of equal or greater value (customer pays the difference). Contact us to arrange an exchange following the same process as a return.

8. Contact Us

Still have questions? We are happy to help.

• Email: support@njamala.com
• WhatsApp: available via the button on our website.