Privacy Policy

Last updated: March 1, 2025

1. Who We Are

Njamala Store ("we", "our", "us") is an e-commerce store based in Dakar, Senegal, specialising in gaming peripherals and tech accessories. When you use our website at njamala.com, you trust us with your personal information. This policy explains what we collect, why, and how we protect it.

2. Information We Collect

We collect the following types of information:

Order information: name, email address, phone number, delivery address, and payment status when you place an order.
Account information: email and password (hashed) if you create an account.
Usage data: pages visited, time spent, device type, browser type, and IP address — collected automatically via analytics tools.
Communication data: messages you send us via WhatsApp, email, or contact forms.

3. How We Use Your Information

To process and fulfill your orders.
To send order confirmation and shipping updates by email or SMS.
To respond to your support requests.
To improve our website and product catalogue based on usage patterns.
To send promotional offers if you have opted in (you can opt out at any time).
To comply with legal obligations in Senegal.

4. How We Share Your Information

We do not sell your personal data. We may share it with:

Delivery partners — to fulfill your order (name, phone, address only).
Payment processors — Wave, Orange Money, or card payment providers to handle transactions securely.
Analytics providers — Google Analytics and Vercel Analytics to understand website usage (anonymised data).
Legal authorities — when required by law or to protect our rights.

5. Data Retention

We retain your order data for 5 years to comply with Senegalese tax and commercial regulations. Account data is retained until you delete your account. You may request deletion at any time by emailing us.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate information.
Request deletion of your data (subject to legal obligations).
Opt out of marketing communications at any time.
Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at support@njamala.com.

7. Cookies

We use cookies and similar technologies to improve your browsing experience. See our Cookie Policy for full details.

8. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords (Argon2), and secure server infrastructure. No system is 100% secure; we encourage you to keep your account credentials safe.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our site after changes constitutes acceptance.

10. Contact

Questions? Email us at support@njamala.com or message us on WhatsApp.

2. Information We Collect

We collect the following types of information:

Order information: name, email address, phone number, delivery address, and payment status when you place an order.

Account information: email and password (hashed) if you create an account.

Usage data: pages visited, time spent, device type, browser type, and IP address — collected automatically via analytics tools.

Communication data: messages you send us via WhatsApp, email, or contact forms.

3. How We Use Your Information

To process and fulfill your orders.

To send order confirmation and shipping updates by email or SMS.

To respond to your support requests.

To improve our website and product catalogue based on usage patterns.

To send promotional offers if you have opted in (you can opt out at any time).

To comply with legal obligations in Senegal.

4. How We Share Your Information

We do not sell your personal data. We may share it with:

Delivery partners — to fulfill your order (name, phone, address only).

Payment processors — Wave, Orange Money, or card payment providers to handle transactions securely.

Analytics providers — Google Analytics and Vercel Analytics to understand website usage (anonymised data).

Legal authorities — when required by law or to protect our rights.

6. Your Rights

You have the right to:

Access the personal data we hold about you.

Correct inaccurate information.

Request deletion of your data (subject to legal obligations).

Opt out of marketing communications at any time.

Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at support@njamala.com.